Use the crew app on your phone

Open the sign-in email on your phone, tap Continue, and your stops for today are on Today. Tap a stop and use its buttons in order, from On my way to Done.

Before you start

Your office added you as a cleaner. Open the email "Sign in to" followed by the company name, on your phone, while you have signal.

Steps

1. Tap Sign in in the email, then Continue. The app opens on Today, with your stops in driving order.
2. Tap a stop. Read Access notes before you knock. The buttons come in the order you use them:
   • On my way: emails the customer that you are coming.
   • Navigate: opens the address in your maps app.
   • Call: shows only when the customer left a phone number.
   • Arrived: starts the clock for everyone on your crew.
   • Checklist: tick each row. A row with a camera needs a photo first.
   • Photos: Before and After.
   • Request add-on and Problem: see Report a problem or request an add-on.
   • Done: stops the clock. Helpers see "The lead marks Done" instead.
3. Me shows your hours this week, your next seven days, Language and Sign out.

What happens next

Each tap shows on the office board within seconds. Your hours come from Arrived and Done, so tap them when they happen.

If something goes wrong

• No signal. A banner says your taps are saved on this phone. They send when you are back online. Open the app once online each morning.
• "This stop is not on your day." The office moved it. Ask the office.
• The link expired. It works once, for 15 minutes. On the sign-in page, choose Email me a sign-in link.
• Wrong language. On Me, under Language, choose English or Español.

Related

Report a problem or request an add-on