Collect reviews and add your Google link

Customers get one email asking them to rate a finished clean. In Settings, under Reviews and morning digest, paste your Google review link so 4 and 5 star customers are invited to post it on Google. Read the ratings in Customers, then Reviews.

Before you start

Only the owner can save the Google link. You need your shop's review link from Google: it must start with https://. The page itself says where to find it: in Google Business Profile, Ask for reviews.

Steps

1. Open Settings and find Reviews and morning digest.

2. Paste the link into Google review link. Customers who rate a visit 4 or 5 stars are invited to post it on Google.

3. Select Save settings at the bottom of the page.

4. To read the ratings, open Customers, then the Reviews tab. The top shows the average out of 5 and the count for the last 90 days. Ratings lets you choose All ratings or 3 stars or fewer, which is the quick way to find a customer to call. A rating with no text says No comment.

What happens next

• The ask. The email Review request goes out once per visit, between 24 hours and 7 days after the visit finished. It links to the customer's page, titled Rate your clean, with the question "How did we do?".
• Recurring series. To avoid nagging, a recurring series is asked on visit 1, 7, 13 and so on, not after every visit. One-time visits are asked after each visit.
• The Google link. After a 4 or 5 star rating the customer sees Leave a Google review. A 1 to 3 star rating shows no link, and the comment stays with you.
• Unsubscribe. Every review email carries an unsubscribe link. The customer opens Review emails and selects Stop review emails. This stops review asks only; booking and payment emails keep coming.

If something goes wrong

• No review emails go out. Check Settings, then Email templates, then Review request: Send this email must be on. Review asks also wait until a visit is finished and at least a day old.
• The Google link will not save. Check that it starts with https://.
• You edited the Review request email and it will not save. Keep the {unsubscribe_link} variable in the message; the email must always carry a visible way to opt out.
• A customer says they stopped getting review emails. They used the unsubscribe link. It cannot be undone from the console.

Related

Email templates · Turn on customer referrals