Your plan, trial and booking page

Plan & billing shows your plan, your trial end date, your card and whether your booking page is live. You start on a free trial; adding a card is what lets you publish the booking page, and nothing is charged until the trial ends.

Starting your free trial

Go to the signup page, fill in your business and select Start free trial. No card is needed to start. Most signups go through right away: the page says "Check your email", and we email you a link to create your business. The link works once. Your 30-day trial starts when you create your business with it.

Sometimes a signup needs a quick look first, for example when many businesses sign up on the same day. The page then says "You're on the list. We'll email you within one business day." and the same link arrives by email once it is ready.

Before you start

Only the owner can see the card, publish or unpublish the booking page. Other roles see the plan and the message "Only the owner can see and change the card."

Steps

1. Open Plan & billing from the sidebar. You can also reach it from Settings (the Plan & billing link) or from the link in the trial banner at the top of every page.

2. Read Your plan. It shows the plan name and a status: Free trial, Active, Payment due, Read-only, Suspended or Canceled. During the trial it also says "Your trial ends on" and the date, and the banner at the top counts the days left. A trial lasts 30 days. If you were given an offer code, Plan & billing shows it.

3. Read Price. It shows the list price per year and per month for your plan. Nothing is charged until your trial ends. The plan is set when you sign up from the number of crews: Solo for 1 to 4 crews, Team for 5 or more. The public pricing page lists the plans.

4. Look at Card. It shows the card on file, or "No card on file." In a live shop the page says "Card payments open soon. Your trial will not lock while we finish setting this up." In a test setup an Add test card button appears instead.

5. Under Booking page, the page tells you if it is live. When you have a card (or we have waived it for you), select Publish booking page. Select Unpublish to take it down again. Your customers book at /book/ followed by your booking address.

6. Under Your data, select Export customers or Export jobs to download a CSV file of either list. These stay available even if your account is suspended.

What happens next

• Before the trial ends the banner says how many days are left and links to Plan & billing.
• When the trial ends without a card (in a live shop where card payments have not opened yet, the trial does not lock, as step 4 says) your account becomes read-only: you can look at everything but not change it, and your booking page stays live. The banner says "Your trial has ended. Your account is read-only until" and the date, which is 14 days later. That banner has an Add a card link.
• After that the account is suspended: "Your account is suspended. Your booking page is paused." You can still open Plan & billing, Export customers and Export jobs.
• Adding a card brings the account back: "Your account reactivates within the hour."

If something goes wrong

• There is no Publish booking page button. You need a card first. The page says "Add a card first; nothing is charged until your trial ends." If it says "Card setup opens soon; ask us to publish now." instead, email support@steadystatetechnologies.com and we will publish the page for you.
• The page says "We could not load your plan." Reload. If it persists, email support@steadystatetechnologies.com.
• You want to cancel. Only the owner can. On Plan & billing, select Cancel subscription, pick a reason and select Cancel at end of period. Your subscription stays active until the end of the current period (the end of your trial if you are still in it), and the page says "Your subscription ends on" and the date. Until then, Keep my subscription undoes the cancellation. If your account is already read-only or suspended, the subscription ends right away. Payments already made are not refunded; you keep access until the end of the period you paid for. Customer data is deleted 60 days after the subscription ends, so use Export customers and Export jobs first. The help requests linked to your account are deleted with your data, but emails already sent are not deleted: the copy of each request in our support inbox and the confirmation email we sent you.
• Your account is read-only. Add a card on this page. Only the owner can.

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