Change, cancel, tip or rate a visit

The button in your booking email opens your visit page. There you can move or cancel the visit, change extras and access notes, replace the card, then tip and rate after the clean.

Before you start

Find the email you got when you booked, or the reminder. The button in it opens your visit page. No password is needed.

Steps

1. Move the visit. Under Reschedule, choose Pick a new time, pick an open day and arrival window, then Move my visit.
2. Extras. Under Extras, tick or untick what you want. The total updates right away.
3. Access notes. Write the gate code, where the key is, or anything about pets. Choose Save notes.
4. Cancel. Under Cancel this visit, the page says until when canceling is free. Inside that time it shows the fee, if there is one, before you confirm.
5. Your card. Under Card for this visit, choose Add a card or Replace card. Nothing is charged until after the clean.
6. After the clean. Under Tip your crew, pick an amount; tips go to the crew who cleaned. Under Rate your clean, choose the stars, add a comment if you like, and choose Send rating.
7. Recurring cleans. Choose See all your visits and use the sign-in link we email you; it works for 20 minutes. On the Recurring tab you can Skip the next visit, Pause or Resume the series, or change How often.

What happens next

You get an email when you move or cancel a visit.

If something goes wrong

• The link says it expired. Open the newest email from the shop, or ask the shop to send you the link again.
• "That time was just taken." Someone booked it while you were choosing. Pick another window.
• "This visit can no longer be changed online." Call the number shown on the page.

Related

Help for customers