Pay your cleaners from the Payouts report

In Money, open the Payouts tab, pick a period, check each cleaner's hours, tips and adjustments, then select Mark paid after you pay them. Download CSV gives you the same table for a spreadsheet.

Before you start

You are signed in as the owner. Dispatchers and cleaners never see the Payouts tab; the owner is the only one who sees pay. Choose how cleaners are paid first:

• Settings, then Policies, then Cleaner payout mode: Hourly (time entries) or Percentage of job. For percentage, Payout percentage (optional) is the shop-wide share.
• Team, then Cleaners, then Edit: Hourly rate ($) and Payout % (optional) for each person. A cleaner with no percentage uses the shop's.

Steps

1. Open Money, then Payouts. Use Period to pick This week, Last week, This month or Last month.

2. Read the table: Cleaner, Hours, Rate (or Share in percentage mode), Base, Tips, Adjustments, Total and Status. Hours come from the crew's Arrived and Done taps, and a visit counts in the period it was completed.

3. Read Check before paying, if it appears. It lists visits that need a look, for example "a cleaner is still clocked in" or "time was clocked but the visit is not complete yet". To fix hours, open the job and use Adjust under Time; the change needs a reason.

4. To add a bonus or a deduction, select Add adjustment. Choose the cleaner, the day it Applies on, an Amount (use - to deduct) and a Note, then select Add. Select Delete on a line to remove it.

5. Pay the cleaner outside the app. Then select Mark paid on their row, pick Paid by (Cash, Check, Zelle, Direct deposit or Other), add a Note (optional) and select Mark paid again. The row shows Paid and the date.

6. To keep a copy, select Download CSV.

What happens next

• Mark paid only records that you paid; it does not send money.
• A paid period is closed. You cannot add or delete adjustments on a day inside it, and an overlapping period shows Overlaps a paid period.
• Tips go to the cleaners who worked that visit, split like the visit's pay.
• If a total changes after you marked it paid (a late tip, an edited price), the row shows Changed since paid with the difference. Settle it with an adjustment in an open period.

If something goes wrong

• You marked the wrong period paid. Select Void on the row, write a Reason and select Void again. Then mark it paid again.
• "The total changed. Check the new amount and try again." Something changed while the box was open. Read the new total and select Mark paid again.
• "This adjustment is managed by referrals and cannot be deleted here". Crew referral bonuses are not deleted from this table.
• Hours differ from "Hours this week" on the Overview tab. That card counts by clock-in week; Payouts counts by the week the visit was completed.

Related

Referral program · Connect Stripe to take cards