Terms of Service

These terms are a draft for review by the owner. The final text will replace this page before launch.

Effective date: [OWNER INPUT: effective date and version label]

Agreement

These terms are an agreement between SteadyState Technologies LLC ("we", "us") and the business that creates an account ("you"). By creating an account or using SteadyState Crew, you agree to them. The person who accepts must be at least 18 and allowed to bind the business. SteadyState Crew is for businesses only, not for personal or household use.

Who we are

SteadyState Crew is run by SteadyState Technologies LLC [OWNER INPUT: confirm exact legal name and state of formation], [OWNER INPUT: postal business address].

The service

SteadyState Crew is software for residential cleaning businesses: online booking, scheduling and routes, a crew app, customer emails, card payments, and an optional sync to QuickBooks Online. We may improve and change the service. We will not remove a core feature you pay for during a paid period without telling you first.

Your account

The owner of a shop is responsible for the people they invite, the roles they give them, and everything done in the account.
Keep your sign-in email and your two-step sign-in codes to yourself. Tell us at once if you think someone else got into your account.
Your free trial needs no card. When it ends, add a card to keep full access.

Plans, billing and cancellation

Plans, prices and what each includes are shown on the pricing page and in Plan & billing. Prices are in US dollars and do not include taxes; you pay any sales or similar taxes that apply.
Subscriptions renew automatically each month or year until you cancel. We charge the card on file at the start of each period through Stripe.
Your price stays the same while your subscription stays active (the price lock shown in Plan & billing). If we change a price for new customers, we tell you before it applies to you.
You can cancel at any time in Plan & billing. Cancelling stops the next renewal; you keep access until the end of the paid period. Payments already made are not refunded, except where the law requires it. [OWNER INPUT: confirm the no-refund rule, or name any refund you offer]
If a payment fails, we retry it and email you. If it is still unpaid 14 days later, the account becomes read-only until a card is added.

Acceptable use

Use the service only for your business and within the law, including laws on email, text messages, consumer protection and privacy.
Do not send customers messages they did not ask for, and do not try to reach another shop's data.
Do not interfere with the service, try to get around its limits or security, copy or resell it, or reverse-engineer it.
Do not store card numbers, bank account numbers, government ids, or health information in notes or other free-text fields. Card payments go through Stripe.

Your data and your customers

You own your customer and job data. You give us permission to host, copy, process and show it only as needed to run the service for you, to support you, and as described in the privacy policy.
For your customers' personal data we act as your service provider (processor): we use it only on your instructions, which are these terms and the way you use the app. We keep it confidential, protect it as described in the privacy policy, and help you answer your customers' requests.
You are responsible for having the right to give us your customers' data, for telling your customers how you use it (including your own privacy notice), and for any consent you need to email or text them.
You can export your data at any time from Plan & billing while your account exists.
We may use counts and other aggregated data that do not identify you or your customers to run and improve the service.
If you send us suggestions or feedback, we may use them without any duty to you.

Your cleaning business

You are the provider of the cleaning services you sell through SteadyState Crew. Your prices, cancellation rules, guarantees, staff, insurance, and anything that happens at a customer's home are between you and your customer. We are not a party to those agreements.

Services from other companies

Card payments to your shop run on Stripe. Your Stripe account, and the payments, fees, payouts and disputes on it, are governed by Stripe's own terms between you and Stripe.
QuickBooks Online (optional). When you connect it, you authorise us to read the lists we need and to create records in your QuickBooks company: customers, sales receipts, invoices, payments and refund receipts, and to void an unpaid invoice whose job was cancelled. You can disconnect at any time in the app or in QuickBooks. Your use of QuickBooks is governed by your agreement with Intuit. Intuit is not a party to these terms and is not responsible for SteadyState Crew. QuickBooks is a trademark of Intuit Inc.
The help assistant answers questions about SteadyState Crew using our help articles and an AI model. Its answers can be wrong; check anything important, and do not rely on it for legal, tax or accounting advice.
We are not responsible for services we do not control, including their outages or changes to them.

Availability and support

We work to keep SteadyState Crew available and fast, but we do not promise it will be uninterrupted or error-free, and we offer no uptime guarantee. Planned maintenance is kept short. Help is available from the help pages and the help request form in the app.

Suspension

We may suspend access, after notice when we reasonably can, if a payment is overdue as described above, if the account is used in breach of these terms or the law, or if it puts the service, other shops or other people at risk. We restore access once the cause is fixed.

Ending the service

You may stop using the service and cancel at any time.
We may end these terms on 30 days' notice, or at once if you seriously breach them and do not fix the breach within 30 days of our notice.
After a subscription is cancelled or ends, the account becomes read-only. Ninety days after cancellation we delete the account's data, as described in the privacy policy. Export what you want to keep before then.
Sections on fees owed, your data, disclaimers, liability, indemnity and governing law continue after the agreement ends.

Confidentiality

Each of us will keep the other's non-public information confidential, use it only for this agreement, and protect it with reasonable care. This does not cover information that is public, already known, independently developed, or that the law requires to be disclosed (with notice where allowed).

Our rights

We own SteadyState Crew, its software, design and content. These terms give you the right to use it during your subscription; they do not transfer any ownership.

Warranties and disclaimers

Each of us confirms it has the authority to agree to these terms. You confirm you have the rights needed for the data you put into the service. Apart from that, the service is provided "as is" and "as available". To the extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

Limitation of liability

Neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if told they were possible.
Each party's total liability under these terms is limited to the amounts you paid us in the 12 months before the event that caused the claim. [OWNER INPUT: confirm the cap amount (12 months of fees is the usual standard) and any minimum dollar amount]
These limits do not apply to your payment obligations, to either party's indemnity duties below, or to liability that cannot be limited by law, such as for fraud or wilful misconduct.

Indemnity

You will defend us against third-party claims arising from your cleaning services, your data, your messages to your customers, or your breach of these terms or the law, and pay the resulting costs and damages.
We will defend you against third-party claims that SteadyState Crew, as we provide it, infringes their intellectual property, and pay the resulting costs and damages. This does not cover claims caused by your data or by combining the service with things we did not provide.
The party asking for defence must tell the other promptly, let it control the defence and settlement, and cooperate reasonably.

Changes to these terms

We may update these terms. When they change materially, the owner is asked to accept the new version the next time they open the console, and the new version applies from then. If you do not agree, you may cancel.

General

Neither of us is responsible for delays caused by events beyond reasonable control, such as outages of internet or hosting providers, natural disasters or government action.
You may not transfer this agreement without our consent, except with the sale of your business. We may transfer it to a successor of our business.
We send notices to the owner's sign-in email or in the app. You send notices to the contact below.
These terms and the privacy policy are the whole agreement about the service. If a part is unenforceable, the rest still applies. Not enforcing a part is not a waiver.
We will not use your name or logo publicly without your permission.

Governing law

These terms are governed by the laws of [OWNER INPUT: governing law (state)], without regard to its conflict-of-law rules. Disputes go to the courts of [OWNER INPUT: venue (county and state)], and each of us agrees to their jurisdiction.

Contact

Questions about these terms: [OWNER INPUT: support contact email], [OWNER INPUT: postal business address].