Canonical: https://app.steadystatecrew.com/help/using-the-crew-app

# Use the crew app on your phone

Open the sign-in email on your phone, tap Continue, and your stops for today are on Today. Tap a stop and use its buttons in order, from On my way to Done.

Open the sign-in email on your phone, tap **Continue**, and your stops for today are on **Today**. Tap a stop and use its buttons in order, from **On my way** to **Done**.

## Before you start

Your office added you as a cleaner. Open the email "Sign in to" followed by the company name, on your phone, while you have signal.

## Steps

1. Tap **Sign in** in the email, then **Continue**. The app opens on **Today**, with your stops in driving order.
2. Tap a stop. Read **Access notes** before you knock. The buttons come in the order you use them:
   - **On my way**: emails the customer that you are coming.
   - **Navigate**: opens the address in your maps app.
   - **Call**: shows only when the customer left a phone number.
   - **Arrived**: starts the clock for everyone on your crew.
   - **Checklist**: tick each row. A row with a camera needs a photo first.
   - **Photos**: **Before** and **After**.
   - **Request add-on** and **Problem**: see [Report a problem or request an add-on](https://app.steadystatecrew.com/help/report-a-problem-or-add-on).
   - **Done**: stops the clock. Helpers see "The lead marks Done" instead.
3. **Me** shows your hours this week, your next seven days, **Language** and **Sign out**.

## What happens next

Each tap shows on the office board within seconds. Your hours come from **Arrived** and **Done**, so tap them when they happen.

## If something goes wrong

- **No signal.** A banner says your taps are saved on this phone. They send when you are back online. Open the app once online each morning.
- **"This stop is not on your day."** The office moved it. Ask the office.
- **The link expired.** It works once, for 15 minutes. On the sign-in page, choose **Email me a sign-in link**.
- **Wrong language.** On **Me**, under **Language**, choose **English** or **Español**.

## Related

[Report a problem or request an add-on](https://app.steadystatecrew.com/help/report-a-problem-or-add-on)