Canonical: https://app.steadystatecrew.com/help/two-step-sign-in

# Set up two-step sign-in and reset a teammate

Owners, dispatchers and other office staff must enter a 6-digit code from an authenticator app each time they sign in. Set it up on first sign-in, keep the recovery codes, and as owner reset a teammate in Settings, under Security.

Owners, dispatchers and other office staff must enter a 6-digit code from an authenticator app each time they sign in. Set it up on first sign-in, keep the recovery codes, and as owner reset a teammate in **Settings**, under **Security**.

## Before you start

Install an authenticator app on your phone, such as Google Authenticator, Microsoft Authenticator or 1Password. Two-step sign-in is required for the owner, dispatcher, office manager, customer service and bookkeeper roles. Cleaners can turn it on if they want but are never forced.

## Steps

1. Sign in with the link emailed to you. If your role requires it, you land on **Set up two-step sign-in**. Scan the QR code with your authenticator app. If you cannot scan, enter the key shown after "Can't scan? Enter this key:".

2. Type the **6-digit code from the app** and select **Confirm**.

3. Save your recovery codes. The screen says each works once if you lose your phone and that it will not show them again. Select **Download .txt**, store the file somewhere safe such as a password manager, then select **I saved these codes**.

4. From then on, each sign-in asks "Enter your code". Type the **6-digit code** and select **Verify**. If your phone is lost, select **Use a recovery code instead**. Using a recovery code sends you an email.

5. To manage your own setting, select **Sign-in security** at the bottom of the left sidebar. There you can see how many recovery codes are left and select **Make new recovery codes** (the old ones stop working) or **Set up a new phone**. Each asks for the current code from your app.

6. To reset a teammate who lost their phone, open **Settings** and scroll to **Security**. The table lists each person's **Role**, **Two-step sign-in** (**On** or **Off**) and **Requirement** (**Required** or **Optional**). Select **Reset** on their row, read "Reset two-step sign-in", and select **Reset** to confirm.

## What happens next

The person is signed out everywhere and sets up two-step sign-in again at their next sign-in. If a cleaner's phone is lost, open **Team**, then **Cleaners**, then **Edit**, and select **Sign out everywhere**; they sign in again with a new link.

## If something goes wrong

- **"That code didn't work."** Check that your phone's time is set automatically, then try the newest code.
- **"Too many tries."** The message gives the number of minutes to wait; wait, then try the newest code.
- **A row says "Ask support" instead of Reset.** Owners are reset by support, and so is anyone who also works in another shop. Write to support@steadystatetechnologies.com.
- **You lost your phone and your recovery codes.** Another owner cannot reset you; contact support at the same address.
- **Only "Make new recovery codes" and "Set up a new phone" appear, with no Turn off.** That is expected when your role requires two-step sign-in.

## Related

[Set up your shop for the first booking](https://app.steadystatecrew.com/help/first-booking-setup)