Canonical: https://app.steadystatecrew.com/help/team-and-hours

# Manage your team and their hours

On Team, the Crews tab holds your crews and the Cleaners tab holds each cleaner, their weekly hours and time off. Owners also add cleaners, send invites and switch people off.

On **Team**, the **Crews** tab holds your crews and the **Cleaners** tab holds each cleaner, their weekly hours and time off. Owners also add cleaners, send invites and switch people off.

## Before you start

Dispatchers can edit crews, hours, time off and a cleaner's name, phone and skills. Only the owner can add cleaners, see or change pay, send invites, switch a cleaner off and sign a cleaner out. Everyone else sees "Only the owner can add cleaners or change pay." and **Owner only** in the **Rate** column.

## Steps

1. Open **Team**. To add a crew, stay on **Crews** and select **Add crew**. Fill in **Name**, **Color** and **Skills (comma separated)**. Tick the cleaners under **Members (one lead)** and mark one as **Lead**. Turn on **Start the day at the lead's home** if that is where the crew begins. Select **Save crew**.
2. To change a crew, select **Edit** on its card. The **Active** switch turns the crew off; it then shows **Inactive**. The lead must be an active cleaner.
3. Open the **Cleaners** tab. The table lists **Name**, **Email**, **Rate**, **Crew**, **Active** and **Actions**.
4. Owner only: select **Add cleaner**, fill in **Name**, **Email**, **Phone**, **Hourly rate ($)**, **Payout % (optional)** and **Skills (comma separated)**, then **Add** or **Add and invite**. **Add and invite** emails a sign-in link for the crew app. For someone already added, select **Invite** in their row; "Sign-in link sent" confirms it.
5. Select **Hours** in a cleaner's row. The box "... hours and time off" has **Weekly hours**: switch each day on, set the start and end times, and select **Save hours**.
6. In the same box, under **Time off**, fill in **First day**, **Last day** and **Reason (optional)**, then select **Add time off**. The remove icon on a row ("Remove time off") deletes it.
7. Under **Time-off requests** at the bottom of the tab, requests from cleaners appear. Select **Approve** to add the time off, or **Decline**.
8. Owner only: to switch a cleaner off, turn off their **Active** switch. To end their sessions on every phone and browser, select **Edit**, then **Sign out everywhere**, and confirm with **Sign out everywhere**.

## Office roles (owner and office manager)

The **Office team** tab on **Team** lists the people who sign in to the console. Only owners and office managers see it. Dispatchers, customer service and bookkeepers do not.

1. Open **Team**, then the **Office team** tab.
2. Select **Invite**. Fill in **Email**, **Name (optional)** and **Role**, then select **Send invite**. "Sign-in link sent to ..." confirms it.
3. To change someone's role, use the **Role** menu in their row. You cannot change your own role, and only an owner can change another owner.
4. To take someone off the team, select **Remove** in their row and confirm. They lose access on their next request.

What each role sees:

- **Owner:** everything, including pay, billing and the team.
- **Office manager:** runs the office. Can invite dispatchers, customer service and bookkeepers, but cannot change an owner.
- **Dispatcher:** jobs, schedule, crews and customers, as described above.
- **Customer service:** books and edits jobs and customers. The menu has no **Money**, **Pricing** or **Team**.
- **Bookkeeper:** the **Money** page and its **Export** menu: **Money by payment method (CSV)**, **Payments (CSV)** and **Cleaner payouts (CSV)**. They cannot book or change jobs.

Owners and office managers can read **Settings**, then **Open the activity log**, to see who changed what and when. When our support team looks at your shop to help you, the view is read-only, lasts 30 minutes and shows in **Activity** as "Support started viewing the shop" with the reason.

## What happens next

A crew's shift on the board comes from the weekly hours and time off of its cleaners. With no shift, the crew row reads **Off** and route planning skips it. See [Plan routes for a day](https://app.steadystatecrew.com/help/plan-routes).

## If something goes wrong

- **"That email already belongs to someone on this team."** Use a different email.
- **"The lead must be an active cleaner."** Pick another lead or switch the cleaner back on.
- **"Someone else changed this crew. Reload and try again."** Refresh the page and redo the edit.
- **"Monday: the end time must be after the start time."** Fix the day named in **Weekly hours**.
- **"Link not sent."** Try **Invite** again later.

## Related

[Plan routes for a day](https://app.steadystatecrew.com/help/plan-routes) · [Pay your cleaners from the Payouts report](https://app.steadystatecrew.com/help/payouts-report) · [Use the crew app](https://app.steadystatecrew.com/help/using-the-crew-app)