Canonical: https://app.steadystatecrew.com/help/reviews-and-google-link

# Collect reviews and add your Google link

Customers get one email asking them to rate a finished clean. In Settings, under Reviews and morning digest, paste your Google review link so 4 and 5 star customers are invited to post it on Google. Read the ratings in Customers, then Reviews.

Customers get one email asking them to rate a finished clean. In **Settings**, under **Reviews and morning digest**, paste your Google review link so 4 and 5 star customers are invited to post it on Google. Read the ratings in **Customers**, then **Reviews**.

## Before you start

Only the owner can save the Google link. You need your shop's review link from Google: it must start with https://. The page itself says where to find it: in Google Business Profile, **Ask for reviews**.

## Steps

1. Open **Settings** and find **Reviews and morning digest**.

2. Paste the link into **Google review link**. Customers who rate a visit 4 or 5 stars are invited to post it on Google.

3. Select **Save settings** at the bottom of the page.

4. To read the ratings, open **Customers**, then the **Reviews** tab. The top shows the average out of 5 and the count for the last 90 days. **Ratings** lets you choose **All ratings** or **3 stars or fewer**, which is the quick way to find a customer to call. A rating with no text says **No comment**.

## What happens next

- **The ask.** The email **Review request** goes out once per visit, between 24 hours and 7 days after the visit finished. It links to the customer's page, titled **Rate your clean**, with the question "How did we do?".
- **Recurring series.** To avoid nagging, a recurring series is asked on visit 1, 7, 13 and so on, not after every visit. One-time visits are asked after each visit.
- **The Google link.** After a 4 or 5 star rating the customer sees **Leave a Google review**. A 1 to 3 star rating shows no link, and the comment stays with you.
- **Unsubscribe.** Every review email carries an unsubscribe link. The customer opens **Review emails** and selects **Stop review emails**. This stops review asks only; booking and payment emails keep coming.

## If something goes wrong

- **No review emails go out.** Check **Settings**, then **Email templates**, then **Review request**: **Send this email** must be on. Review asks also wait until a visit is finished and at least a day old.
- **The Google link will not save.** Check that it starts with https://.
- **You edited the Review request email and it will not save.** Keep the {unsubscribe_link} variable in the message; the email must always carry a visible way to opt out.
- **A customer says they stopped getting review emails.** They used the unsubscribe link. It cannot be undone from the console.

## Related

[Email templates](https://app.steadystatecrew.com/help/email-templates) · [Turn on customer referrals](https://app.steadystatecrew.com/help/referral-program)