Canonical: https://app.steadystatecrew.com/help/place-a-job

# Place a job on a crew's day

On Schedule, drag a card from the Unscheduled tray onto a crew's row at the hour you want. Red conflicts open a Place anyway? box; you can also drag a placed job to another crew or back to the tray.

On **Schedule**, drag a card from the **Unscheduled** tray onto a crew's row at the hour you want. If the spot has conflicts, a **Place anyway?** box asks you to decide. You can also drag a placed job to another crew or back to the tray.

## Before you start

You are signed in as the owner or a dispatcher. At least one active crew exists; otherwise the board says "No crews yet. Add one on the Team page." The board also appears on **Today**, in the one-day view.

## Steps

1. Open **Schedule**. On the **Board** tab choose **Day**, **3 days** or **Week**. Use the previous and next arrows, **Today** or the date box to change the days shown.
2. Find the job in the **Unscheduled** tray on the left, such as **Unscheduled (2)**. Each card shows the customer, the address and the arrival window. A card with a red outline could not be fitted by the planner; hold the pointer over it to read why and what to try.
3. Drag the card onto a crew's row at the hour you want. A green outline means the spot is clear. A red outline means conflicts, and their messages appear above the board. A crew row that says **Off** has no shift that day.
4. Release. If there are conflicts, the box titled "Place anyway?" lists them under "This placement has conflicts:". Select **Place anyway** to keep the spot, or **Cancel** to drop the job again somewhere else.
5. If the hour is outside the window the customer was promised, a box asks "Change arrival window to ... and email the customer?" Select **Change window and email** to move it and notify them, or **Cancel**.
6. To move a placed job, drag it to another crew or hour. To take it off the board, drag it onto the tray. A job with a closed lock icon is locked and cannot be dragged; select the icon ("Unlock this job") first.

## What happens next

The board updates at once. A red badge with a number on a placed job counts its conflicts; hold the pointer over it to read them. Only a changed arrival window sends the customer an email.

## If something goes wrong

- **"Not placed: conflicts."** The server refused the spot. Pick another hour or crew, or drop it again and select **Place anyway**.
- **"The job changed."** The customer or someone else changed the job just now. The board refreshed; check it and try again.
- **"Could not move the job"** with "We could not check the customer's arrival window." Drop the job again.
- **"That crew is inactive."** Choose another crew.

## Related

[Plan routes for a day](https://app.steadystatecrew.com/help/plan-routes) · [Create a job for a customer](https://app.steadystatecrew.com/help/new-job-for-a-customer) · [Read the Today page](https://app.steadystatecrew.com/help/today-board)