Canonical: https://app.steadystatecrew.com/help/first-booking-setup

# Set up your shop for the first booking

Work through the Finish setting up card on Today: fill in your profile, prices, service area, a crew, Stripe and your email sender, then publish the booking page. A customer can then book you at /book followed by your booking address.

Work through the **Finish setting up** card on **Today**: fill in your profile, prices, service area, a crew, Stripe and your email sender, then publish the booking page. A customer can then book you at `/book/` followed by your booking address.

## Before you start

You are signed in as the owner. The **Today** page shows a card called **Finish setting up (0 of 7)**. Each row on it opens the page where that step is done and gets a check mark when it is finished. The **Dismiss** button hides the card. Only the owner can use it.

## Steps

1. Open **Settings**. Under **Business profile**, fill in **Business name**, **Booking address**, **Time zone** and **Phone**. Your booking page lives at `/book/` followed by the booking address. Select **Save settings** at the bottom of the page.

2. Still in **Settings**, under **Booking rules**, set **Arrival window (minutes)** (120 is a common choice), **Minimum notice (hours)** and **Book up to (days ahead)**. Under **Policies**, write your **Cancellation policy text**. Under **What customers see**, write your **Guarantee**. Customers see both on the booking page and in their emails. Select **Save settings**.

3. Open **Pricing**. Under **Base prices**, enter a price and the minutes it takes for each bedroom and bathroom combination you serve, then select **Save grid**. Under **Add-ons**, add the extras you sell with a price and the minutes each one adds. Under **Frequency discounts**, set how much weekly, every-other-week and monthly customers save, then select **Save discounts**. The **Preview as customer** pane shows the result as a customer sees it. See [Set your prices and add-ons](https://app.steadystatecrew.com/help/prices-and-add-ons) for how the total is worked out.

4. Still on **Pricing**, under **Zones**, add a zone for each area you serve: a **Zone name**, a **Surcharge ($)** and the **Zip codes** (type a zip code and press Enter). Select **Add zone**. The **Service area** section of **Settings** only reports whether you have a zone and links back here.

5. Open **Team**. On the **Cleaners** tab select **Add cleaner**, enter the name, email and hourly rate, and select **Add and invite**; the cleaner gets a sign-in email for the crew app. On the **Crews** tab select **Add crew**, give it a **Name** and a **Color**, tick its **Members (one lead)** and mark one as **Crew lead**, then select **Save crew**. Back on the **Cleaners** tab, **Hours** opens each cleaner's **Weekly hours**.

6. In **Settings**, under **Payments (Stripe)**, select **Connect Stripe** and finish Stripe's sign-up. The badge reads **Connected** when it is done. See [Connect Stripe to take cards](https://app.steadystatecrew.com/help/connect-stripe).

7. In **Settings**, under **Email**, set the **Sender name** and the **Reply-to address** your customers see on confirmations, reminders and receipts. Select **Save settings**.

8. Open **Plan & billing**. Under **Booking page**, select **Publish booking page**. The page then reads "Your booking page is live." Open `/book/` plus your booking address in a private window and book a test visit with your own email. See [Your plan, trial and booking page](https://app.steadystatecrew.com/help/plan-and-billing).

## What happens next

The test booking appears on **Schedule** in the **Unscheduled** tray, and on **Today** when its day comes. You receive the same confirmation email a customer would. Drag the visit onto a crew to place it (see [Place a job on a crew's day](https://app.steadystatecrew.com/help/place-a-job)), or open the visit and select **Cancel**.

## If something goes wrong

- **There is no Publish booking page button.** Publishing needs a card on your plan. Under **Booking page**, **Plan & billing** says "Add a card first; nothing is charged until your trial ends." If it says "Card setup opens soon; ask us to publish now." instead, email support@steadystatetechnologies.com and we will publish it for you.
- **The booking page says "Pay after your clean. We will not ask for a card now."** Stripe is not connected or its sign-up is unfinished. Check **Settings**, **Payments (Stripe)**.
- **A customer sees "That ZIP is outside our area."** Their zip code is not in any zone. Add it under **Pricing**, **Zones**.
- **A customer sees "We don't have a price for that size yet. Try a different size."** Fill in that bedroom and bathroom cell under **Pricing**, **Base prices**.

## Related

[Set your prices and add-ons](https://app.steadystatecrew.com/help/prices-and-add-ons) · [Connect Stripe to take cards](https://app.steadystatecrew.com/help/connect-stripe) · [Place a job on a crew's day](https://app.steadystatecrew.com/help/place-a-job) · [Your plan, trial and booking page](https://app.steadystatecrew.com/help/plan-and-billing)