Canonical: https://app.steadystatecrew.com/help/email-templates

# Edit the emails your customers receive

In Settings, under Email templates, pick English or Español, open a template with Edit, change the Subject and Message, select Preview, then Save template. Each template can also be switched off or reset to the default. The morning digest has its own time under Reviews and morning digest.

In **Settings**, under **Email templates**, pick **English** or **Español**, open a template with **Edit**, change the **Subject** and **Message**, select **Preview**, then **Save template**. Each template can also be switched off or reset to the default. The morning digest has its own time under **Reviews and morning digest**.

## Before you start

Only the owner can change templates. Dispatchers see **View** instead of **Edit** and can preview. Every customer email is built from one of these templates; sign-in link emails are not in the list.

## Steps

1. Open **Settings** and find **Email templates**. Choose the **English** or **Español** tab. Customers get the language they chose when booking, or your shop default, so edit both.

2. Find the email in the list, for example **Booking confirmed**, **Reminder**, **Rescheduled**, **Canceled**, **Card receipt**, **Card charge failed**, **Refund issued**, **Crew on the way**, **Clean done**, **Review request** or **Referral credit earned**. A **Customized** badge marks one you changed; **Off** marks one that is not sent. Select **Edit**.

3. Change the **Subject** and the **Message**. Under **Variables you can use**, select a chip such as {manage_link} to add it at the end of the message. A variable is filled in with the real detail when the email is sent.

4. Select **Preview**. The box "Preview with sample details" shows how it will look.

5. Select **Save template**. The page says "Template saved. The next email uses your wording."

6. To stop sending one email, turn off **Send this email** and save. To go back to the original wording, select **Reset to default**.

7. For the other language, open its tab. If automatic translation is on, **Translate from the other tab** fills a draft that you check and save. When it is off, the page says "Automatic translation is off; type the other language by hand."

8. For the morning digest, find **Reviews and morning digest**. Keep **Email a morning digest to owners and dispatchers** checked, set **Digest time (shop time)** and select **Save settings**.

## What happens next

- The next email of that kind uses your wording. Emails already sent do not change.
- The digest goes out once a day, at or after the time you set. It lists today's visits, failed charges, visits that cannot fit and fees waiting over 7 days. Its text is generated; the template only frames it (**Daily summary (to staff)**).

## If something goes wrong

- **"Not saved. Check the subject, the text and the {variables} used."** The message uses a variable that template does not offer. Use only the chips listed under **Variables you can use**.
- **The Review request will not save.** Keep {unsubscribe_link} in the message.
- **A line is missing from an email.** A line whose variable is empty is left out. A receipt line with {credit_line}, for example, only appears when credit was used.
- **A Spanish template says "Off (follows English)".** Its English email is off. Turn on **Send this email** in Spanish and save.

## Related

[Reviews and the Google link](https://app.steadystatecrew.com/help/reviews-and-google-link) · [Languages and translations](https://app.steadystatecrew.com/help/languages-and-translations) · [Turn on customer referrals](https://app.steadystatecrew.com/help/referral-program)