Canonical: https://app.steadystatecrew.com/help/connect-stripe

# Connect Stripe to take cards

In Settings, under Payments (Stripe), select Connect Stripe and finish Stripe's sign-up. After that, customers' cards are saved when they book and charged when you complete the job, and the money goes to your own Stripe account.

In **Settings**, under **Payments (Stripe)**, select **Connect Stripe** and finish Stripe's sign-up. After that, customers' cards are saved when they book and charged when you complete the job, and the money goes to your own Stripe account.

## Before you start

You are signed in as the owner. Only the owner can connect or disconnect Stripe; everyone else sees "Only the owner can change the Stripe connection." Have your business details and the bank account for payouts ready, because Stripe asks for them.

## Steps

1. Open **Settings** and find **Payments (Stripe)**. The badge shows where you are: **Not connected**, **Onboarding in progress**, **Connected** or **Needs attention**.

2. Select **Connect Stripe**. You go to Stripe's own pages; answer their questions about your business and bank account.

3. When Stripe sends you back, the badge reads **Connected** and the line beside it says "Cards are saved at booking and charged when the job is done."

4. If you stop partway, the badge reads **Onboarding in progress** and the button reads **Continue onboarding**. Select it to pick up where you left off. If the badge reads **Needs attention**, Stripe needs more information before it can pay you out; select **Continue onboarding** to give it.

5. To stop taking cards, select **Disconnect**, then **Disconnect** again in the box titled "Disconnect Stripe?". Select **Keep connected** to back out.

## What happens next

- **At booking.** The customer's card is saved, not charged. The booking page says "Your card is charged after the clean."
- **After the clean.** When you open the job and select **Complete job**, the card is charged for the final price. The page confirms "Job complete. The card was charged." A tip is charged with the visit or separately. The money goes to your connected Stripe account, and Stripe pays it out to your bank.
- **Refunds.** Owners and dispatchers can open the job and select **Refund**. Leave **Amount ($, optional)** blank to refund everything, write a **Reason**, and select **Refund**.
- **Paid another way.** For cash, check or Zelle, select **Mark paid** on the job instead. The customer gets a receipt by email.
- **Disconnecting.** Jobs with a saved card keep the card, but they cannot be charged until you connect Stripe again, and new bookings do not take cards.

## If something goes wrong

- **The booking page says "Pay after your clean. We will not ask for a card now."** Stripe is not **Connected**, so no cards are taken. Finish the steps above.
- **"Job complete, but the card was declined".** The job page shows **Charge failed**. Select **Retry charge**, or select **Mark paid** if the customer pays another way.
- **"Job complete. The shop is not connected to Stripe, so the card was not charged."** Connect Stripe, then select **Charge card** on the job.
- **A job shows "Charging" for a long time.** Leave it alone and check the payment in your Stripe dashboard before trying again.
- **You see "Test mode: fake payments".** This copy of the app is not using the real Stripe, so nothing real is charged.

## Related

[Set up your shop for the first booking](https://app.steadystatecrew.com/help/first-booking-setup) · [Your plan, trial and booking page](https://app.steadystatecrew.com/help/plan-and-billing)